Frequently asked questions
How do I find the right size for me?
The sizes of our individual products are based on standard US clothing sizes. You can find the size chart here.
How do I care for the clothing properly?
Caring for cotton:
Cotton is easy to care for, but should be washed at a low temperature to prevent shrinkage. It is best to wash it at 30–40°C and dry it in the dryer on a low setting.
Caring for polyester:
Polyester is a durable, easy-care material that dries quickly and creases very little. It should be washed at a low temperature (30–40°C) and preferably air-dried to maintain its shape.
Note:
Always follow the care instructions on the garment label. These contain specific recommendations for optimal care and longevity of the product.
Can I buy the products in a store or only online?
Our selection at Jersey24 is currently only available online.
How long does shipping take?
The shipping time consists of two parts:
Processing time: 1-2 days (Mon-Sat)
Delivery time: 4-7 days (Mon-Sat)
Please refer to our shipping information for more details.
Can I track my order?
Of course, as soon as your package is on its way to you, you will receive a tracking link by email (please also check your spam folder).
Can I return my order?
Yes, you can return your order within 30 days from the date you received it.
To start a return, please contact us at info@jersey24.com or use our contact form.
Returned items must be unused, in their original packaging, and in the same condition as received.
Customers are responsible for the return shipping costs, unless the item received was defective, damaged, or incorrect.
Non-returnable items:
- Personalized or custom-made products
- Used or worn items
- Items marked as “Final Sale”
Once your return is received and inspected, your refund will be issued to your original payment method within 7 business days.
Can I have my order delivered to a packing station?
Unfortunately, delivery to a packing station is currently not possible, as we work with different shipping providers in different regions.
How do I contact customer service?
You can reach our team by email at info@jersey24.com or via our contact form.